Hitachi Appliance Repair in Dubai

No. SUNAD is an independent third-party appliance repair company licensed by the Dubai Department of Economy & Tourism. We are not affiliated with, endorsed by, or sponsored by Hitachi. We use original Hitachi spare parts sourced through authorised UAE distributors so the technical outcome is consistent with the manufacturer's specification, but the service itself is provided independently by SUNAD.

Pricing depends on the appliance class, the fault, and which part is required. A flat diagnostic call-out fee applies to every visit and is communicated before the booking is confirmed. Once the technician has read fault codes and inspected the appliance, you receive a fixed-price written quote. You only pay for the repair if you approve the quote. There are no hidden charges.

Yes. We source Hitachi parts through authorised UAE distributors. When an OEM part is on extended back-order, we will tell you in writing and offer the choice of waiting for the original or fitting a manufacturer-equivalent component — never a generic aftermarket part without your written approval.

Same-day visits are usually available across Dubai when you call before 4 PM. Refrigerator and freezer emergencies are prioritised. Outside of business hours we accept bookings by WhatsApp and call you back at the start of the next operating window.

Every completed repair is covered by a 180-day written warranty on the parts we replaced and the labour we performed. If the same fault recurs within the warranty period, we return at no cost. The warranty does not cover unrelated future faults, accidental damage, misuse, power-surge damage, or work performed by another party after our visit.

If your Hitachi appliance is still within the manufacturer warranty period, we strongly recommend you contact the authorised Hitachi service centre in the UAE first — a repair performed by an independent workshop can in some cases void the remaining manufacturer warranty. SUNAD is the right choice for appliances that are out of warranty or where the manufacturer's response time is unworkable. We will tell you on the phone if we believe the manufacturer should handle your case.