Global brand · Independent specialist service

Samsung Appliance Repair in Dubai

Authorised-grade Samsung appliance repair in Dubai.

180-day warranty

About our Samsung service

Trained on every Samsung platform sold in the UAE.

From Family Hub fridges to AddWash washers and Bespoke ovens, our technicians are trained on every Samsung home appliance sold in the UAE — with original Samsung spare parts sourced through the official GCC channel.

Common Samsung model series we service

RS68RF23WW90DV90ME6124DW60

Original spare parts

Sourced through authorised UAE distributors — never aftermarket.

180-day warranty

Written warranty on parts and labour for every Samsung repair.

Same-day visits

7 AM – 12 AM, seven days a week, across Dubai.

Licensed in Dubai

Trade Licence 1606534 · DED Dubai.

What we service

Samsung appliance categories we cover.

Refrigerators (Family Hub, Side-by-Side, French Door)
Washing machines (AddWash, EcoBubble)
Dryers (Heat Pump)
Microwaves
Dishwashers
TVs (QLED, Neo QLED, OLED)

Common Samsung issues we fix

Symptoms we diagnose every week.

Family Hub touchscreen & Wi-Fi faults
EcoBubble drum bearing replacement
Twin Cooling Plus temperature errors
Digital Inverter compressor diagnostics
Ice maker & water dispenser repair
QLED panel & power-board issues

SUNAD technician repairing a front-load washing machine in a Dubai apartment

Uniformed SUNAD team

Marked van · ID card · written quote

Our team

The SUNAD crew that arrives at your door for a Samsung repair.

Every Samsung visit is handled by a SUNAD-employed technician — never an outsourced freelancer. The team arrives in marked SUNAD vans, wears the navy SUNAD uniform with the company wordmark on the chest, carries a photo ID card, and presents a written fixed-price quote before any tool comes out of the toolbox.

Background-checked SUNAD-employed technicians (no subcontractors)
Uniformed in branded SUNAD coveralls and cap
Marked SUNAD service van with on-board parts inventory
Photo ID card shown at the door
Fixed-price written quote before any repair begins
Workspace protected with floor mats; left clean on exit

Samsung appliances we repair

The full Samsung home-appliance lineup.

Specific product families from the Samsung catalogue we service across Dubai.

Family Hub refrigerators
RF23, RF28, RF65 — 21"/32" touchscreen models with internal cameras and Wi-Fi.
Side-by-Side & French Door fridges
RS68, RS65, RF50 — Twin Cooling Plus, SpaceMax and Digital Inverter compressor lines.
Bespoke refrigerators
Modular customisable-panel fridges and freezers introduced for the UAE market.
EcoBubble & AddWash washing machines
WW80, WW90, WW11 front-load washers with EcoBubble drum and AddWash door.
Heat-pump & vented dryers
DV80, DV90 — including AirWash and OptimalDry programmes.
Washer-dryer combos
WD80, WD90 stacked-function machines popular in Dubai apartments.
Built-in & freestanding ovens
Dual Cook Flex, Dual Cook Steam, NV70 and NV75 pyrolytic ovens.
Microwaves & combination ovens
ME6124, MC32 — including Slim Fry and Hot Blast convection models.
Induction & ceramic cooktops
NZ64, NZ84 — Flex Zone induction hobs.
Built-in & freestanding dishwashers
DW60, DW80 — Waterwall, AutoRelease and Hygiene Plus cycles.
Air conditioners
WindFree, AR09/AR12/AR18/AR24 split systems with Digital Inverter Boost.
QLED, Neo QLED & OLED televisions
Q60, Q80, QN90, S90, S95 — including backlight and One Connect box service.

Repair services we provide

What we actually do on a Samsung job.

The specific repair operations our technicians perform on Samsung appliances.

Digital Inverter compressor replacement
Sealed-system diagnosis, refrigerant recovery, original Samsung compressor fit, vacuum and recharge with R-600a.
Twin Cooling Plus diagnostics
Evaporator-fan, damper and thermistor service to restore independent fridge/freezer cooling.
Family Hub touchscreen & Wi-Fi service
21"/32" LCD module swap, SmartThings re-pairing, firmware re-flash and camera calibration.
Ice-maker & water-dispenser repair
Auger motor, water valve, inlet filter and dispenser-flap micro-switch replacement.
EcoBubble drum & bearing overhaul
Outer-tub bearing kit, shock-absorber and drive-belt replacement on WW-series washers.
AddWash door sensor & lock service
Door-lock interlock, hinge and AddWash micro-switch replacement.
Heat-pump dryer compressor & sensor service
Heat-pump module, humidity-sensor and lint-filter housing repair on DV-series dryers.
Pyrolytic oven door & hinge replacement
Triple-glazed door pane, hinge spring and cooling-fan motor service.
Induction hob power-module repair
Touch-control PCB, IGBT module and induction coil replacement on NZ-series hobs.
Dishwasher control-board & pump service
Main PCB, circulation pump, drain pump and Waterwall reflector repair.
WindFree AC PCB, gas refill & sensor calibration
Indoor/outdoor PCB, capacitor, fan motor and R-32 gas top-up with leak test.
QLED / Neo QLED backlight & power-board repair
LED bar replacement, T-CON board, One Connect cable and main-board swap.

About this service

How our Samsung repair service works in Dubai.

Independent Samsung appliance repair in Dubai

SUNAD is a licensed independent home-appliance repair company based in Al Garhoud, Dubai. We are not an authorised service centre of Samsung and we are not affiliated with, endorsed by, or sponsored by the manufacturer. We are, however, a specialist third-party workshop whose technicians have spent years working on Samsung appliances installed across UAE villas and apartments — and we use original spare parts sourced through authorised UAE distributors so your repair stays consistent with the manufacturer's specification.

What a typical Samsung service visit looks like

When you book a Samsung repair with us, a uniformed technician arrives in a marked SUNAD van within your chosen time window. The visit begins with a written diagnostic — we read fault codes from the appliance's control board, measure electrical values, and inspect the mechanical assembly before quoting. You receive a fixed-price quote in writing on the spot. If you choose not to proceed, only the diagnostic call-out fee applies. If you approve the quote, the technician completes the repair using the parts available on the van where possible, or schedules a return visit once the correct Samsung part is sourced. Every completed repair includes a 180-day written warranty on the replaced parts and the labour performed.

Transparent pricing and honest diagnostics

We publish a flat diagnostic call-out fee that is communicated before the visit is booked — there are no hidden charges and no "while we're here" upsells. Pricing for the most common Samsung repairs (drum bearing, control board, compressor, thermostat, gas refill, sensor replacement) is shared up-front by phone or WhatsApp once you provide the model and serial number. If a repair is not economical — for example, when a ten-year-old appliance needs a part that costs more than a fair second-hand replacement — we tell you. We would rather lose a job than recommend a repair that does not make sense for you.

Service area, hours and response time

We cover every Dubai community — from Deira, Bur Dubai and Al Garhoud through Downtown, Business Bay, DIFC, Jumeirah, JBR, Dubai Marina, JLT, Palm Jumeirah, Emirates Hills, The Springs, The Meadows, Arabian Ranches, Dubai Hills, Mirdif, Al Warqa and Silicon Oasis. Our dispatch desk operates from 7 AM to 12 AM, seven days a week, including public holidays. Same-day visits are usually available when you call before 4 PM; bookings made later in the evening are scheduled for the following morning. Emergency Samsung refrigerator and freezer faults — where food spoilage is at risk — are prioritised.

FAQ

Samsung repair — frequently asked questions.

Is SUNAD an authorised Samsung service centre?+

No. SUNAD is an independent third-party appliance repair company licensed by the Dubai Department of Economy & Tourism. We are not affiliated with, endorsed by, or sponsored by Samsung. We use original Samsung spare parts sourced through authorised UAE distributors so the technical outcome is consistent with the manufacturer's specification, but the service itself is provided independently by SUNAD.

What does a Samsung repair cost in Dubai?+

Pricing depends on the appliance class, the fault, and which part is required. A flat diagnostic call-out fee applies to every visit and is communicated before the booking is confirmed. Once the technician has read fault codes and inspected the appliance, you receive a fixed-price written quote. You only pay for the repair if you approve the quote. There are no hidden charges.

Do you use original Samsung spare parts?+

Yes. We source Samsung parts through authorised UAE distributors. When an OEM part is on extended back-order, we will tell you in writing and offer the choice of waiting for the original or fitting a manufacturer-equivalent component — never a generic aftermarket part without your written approval.

How quickly can a Samsung technician visit?+

Same-day visits are usually available across Dubai when you call before 4 PM. Refrigerator and freezer emergencies are prioritised. Outside of business hours we accept bookings by WhatsApp and call you back at the start of the next operating window.

What warranty do you provide on a Samsung repair?+

Every completed repair is covered by a 180-day written warranty on the parts we replaced and the labour we performed. If the same fault recurs within the warranty period, we return at no cost. The warranty does not cover unrelated future faults, accidental damage, misuse, power-surge damage, or work performed by another party after our visit.

Will the manufacturer warranty still be honoured after a SUNAD repair?+

If your Samsung appliance is still within the manufacturer warranty period, we strongly recommend you contact the authorised Samsung service centre in the UAE first — a repair performed by an independent workshop can in some cases void the remaining manufacturer warranty. SUNAD is the right choice for appliances that are out of warranty or where the manufacturer's response time is unworkable. We will tell you on the phone if we believe the manufacturer should handle your case.

Independent service notice. SUNAD Electrical Appliance Repair L.L.C is an independent home-appliance repair company licensed by the Dubai Department of Economy & Tourism (Trade Licence 1606534). SUNAD is not an authorised service centre of Samsung, and is not affiliated with, endorsed by, or sponsored by Samsung or any of its subsidiaries. "Samsung" and all related logos and model names are trademarks of their respective owners and are used here solely to identify the appliances we service. If your appliance is still within the manufacturer warranty period, please contact the authorised Samsung service centre in the UAE before booking with an independent workshop.

What Samsung owners say